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Question

 Narender Lakshetty (NarenderL)
AccentureServices Pvt ltd
Technical Lead
AccentureServices Pvt ltd
IN
NarenderL Member since 2014 12 posts
AccentureServices Pvt ltd
Posted: Sep 12, 2017
Last activity: Sep 13, 2017
Posted: 12 Sep 2017 15:45 EDT
Last activity: 13 Sep 2017 1:31 EDT
Closed

D_CaseStages data page doesn't show correct future step label

Hi,

D_CaseStages data page doesn't show the actual step name i.e pyLabel or Flow description which is on the step until case reaches to that step assignment. does anybody face this issue?

Lets say I have a future step called "Request Approval" with flow name as (RequestApproval)but when I open a case (which is yet to be reached to this steps) then I see "RequestApproval" as the step name in Chevron view but it should be "Request Approval" and when case reaches to this it shows the correct label name.

we are using 7.1.8. so please let us know if anybody has any fix for this. Thank you.

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Posted: 7 years ago
Posted: 13 Sep 2017 1:31 EDT
Gisela Rodrigues (rodrg)
PEGA
Senior Principal Engineer, Technical Support
Pegasystems Inc.
IN

Hello,

I tried the same at my end on Pega 7.1.8 and do not see the same issue.

Could you please share the screenshots of your usecase so that we can check what is different? Also, could you confirm the ruleset version for the activity pzLoadStageStatusDP?

Thanks,

Gisela

 

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