Hello,

I took the time to check differences between Customer Service application versions 8 and 8.8:

• They have the same “PegaCRMBase”
• At the Customer service layer(s):
  • 2 RuleSets are in 8 but not in 8.8
    • CPM-PegaNPS, which seems relative to Satisfaction Survey
    • PegaCRM-Social, old version of Social management ?
  • 6 RuleSets are in 8.8 but not in 8, 4 of it don’t contain code
    • PegaFW-Social, new version of Social management ? (and new version of NPS ?)
    • PegaCS-UXComponent

Could you please tell/confirm/clarify the object of all 4 rulesets and relation between them if there is (old/new) ?

And doing so, what are the REAL differences between the application versions ?

Thank you in advance.