Customization of the Pulse gadget is not recommended.
Alternatively I would suggest exploring the "Tags" capability integrated with the Pulse gadget. Adding a "#inbound" or "#outbound" for example as tags to the pulse message. You can proceed to track the pulse messages following using the tags.
1. adding a tag to a pulse message.
2. In this example I have 2 test messages with the inbound tag.
3. search for the tag or clicking the tag in the actual pulse message brings me to the Pulse page where I can proceed to see all cases and pulse messages with this tag.
Posted: 1 month ago
Posted: 6 May 2022 18:33 EDT
Reena Singh (ReenaS75)
Lead System Architect