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Question

 Vijay Kumar Moota (Vijay2209)
Tech Mahindra
Vijay Kumar Moota
Tech Mahindra
IN
Vijay2209 Member since 2014 2 posts
Tech Mahindra
Posted: Aug 8, 2016
Last activity: Aug 11, 2016
Posted: 8 Aug 2016 9:30 EDT
Last activity: 11 Aug 2016 3:37 EDT
Closed

CTI: Transfer call to an external number from system

We have a need to transfer the call to a external number once an agent receives the call.

Is it possible to do with CTI?
If it is, which version supports it?

Reference: SR-A77531, Suggestion was to post the request in Pega Product Support.

***Updated by moderator: Lochan to add Categories***

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Posted: 8 years ago
Posted: 10 Aug 2016 12:26 EDT
Keith Whitehouse (Keith_W6)
PEGA
Fellow, Technical Support, Customer Service
Pegasystems Inc.
US

Yes you should be able to transfer externally.  You may need to setup dial plan rules depending what your telephony env. requires.  Any of the versions should be able to xfer the Call.  I suggest you speak with your telephony resources to see if any configuration changes need to be made on the  telephony side along with any requirements to do external calls (dial plan rules). 

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