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Question

 Ritam Biswas (RitamBiswas(LSA))
Toyota
Architect
Toyota
AU
RitamBiswas(LSA) Member since 2022 3 posts
Toyota
Posted: Jun 8, 2023
Last activity: Jun 8, 2023
Posted: 8 Jun 2023 19:38 EDT
Last activity: 8 Jun 2023 19:38 EDT
Closed

CTI Connection

In our current implementation, we have a CTI connection with Genesys via embedded UI. Now the problem is that when Genesys runs an outbound dialler campaign & call transfer to Pega, it's opening an inbound interaction. Is there any option to open an Outbound case in this scenario? I search all Pdn but didn't find any option.

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Pega Platform 8.7.5
Telephony
Consumer Services
Lead System Architect

  • David Pugachev

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