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Question

 Jayanth M (JAYANTHMOUVANAL)
Optum
Consultant
Optum
IN
JAYANTHMOUVANAL Member since 2016 3 posts
Optum
Posted: May 21, 2021
Last activity: Jan 26, 2022
Posted: 21 May 2021 2:30 EDT
Last activity: 26 Jan 2022 8:13 EST
Closed

CPMCleanInteractionPages is cleaning the required Data pages also , which is triggering exceptions: Pega Customer service

On Closing a tab in Pega customer service the following DT is getting called CPMCleanInteractionPages. This DT is Final and responsible for clearing the Data page D_interaction history. But this Data page is used in other open tabs resulting exceptions and incorrect application behaviour. how to address this issue. I think this is a Pega BUG 

 

***Edited by Moderator: Pooja Gadige to add platform capability tags, add support case exists tag***
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Pega Customer Service 8.5
User Experience
Low-Code App Development
Data Integration
Cross-Industry
System Architect
Support Case Exists

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