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Question

 Dinesh Kumar Sundaravadivelu (DSundaravadivelu)
TSYS
Dinesh Kumar Sundaravadivelu
TSYS
US
DSundaravadivelu Member since 2010 18 posts
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Posted: May 25, 2022
Last activity: May 25, 2022
Posted: 25 May 2022 10:44 EDT
Last activity: 25 May 2022 10:50 EDT
Closed

Cisco Finesse with Pega integration need an additional update back to finesse upon call wrap up

We are using CISCO Finesse for integrating with Pega. The  expectation is to provide a update back to finesse like wrap up reason, account number , interaction ID etc.

Finesse integration points are below

Finesse:  Dialog—Update Call Variable Data - /finesse/api/Dialog/ WrapUpReason—Update - /finesse/api/WrapUpReason/

 

It is not currently happening with Pega Call 8.3.

how to update the call information, reason code upon wrapup ?

Please suggest me on how this can be  implemented. the documentation is not clear on how to integrated with finesse.

I tried with REST integration the Wizard is not taking the Sample XML Request provide in the Finesse documents.

 

Regards,

Dinesh

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