Circumstancing implementation
Which requirement can be implemented through circumstancing?
1) An application routes upgrade requests for US customers to one work queue, and requests for European customers to a different work queue.
2) An application audits insurance claims that an insurance adjuster values at USD10000 or greater. Otherwise, the claim is approved.
3) An application establishes a goal of four hours to adjust claims for platinum customers. For other customers, the application establishes a goal of one business day.
4) An application sets the default shipping option for orders that exceed USD100 to two-day delivery. Otherwise, the default option is five-day delivery.
I don't fully understand what is circumstancing and when to use it. Please explain. Thanks.
Updated: 29 Feb 2020 1:39 EST
Pegasystems Inc.
IN
Hi Ganga,
The answer is 4. Usually, there might a business use-case where the service would be provided for customers who are at a different location (Europe, India) with some logic. In this case, we can use circumstancing to handle the customers by location according to the logic that would serve the purpose in those locations.
Circumstancing can be used to handle special scenarios that would normally require changes to an existing rule -the base rule- without having to change that rule. Circumstancing allows a developer to create a copy of the base rule -the circumstanced rule-, which is applied at run time when a certain condition is met.
RPM Technologies Inc
CA
Hi Palas,
Thanks for the explanation. It helps me to know what is circumstancing is. However, I don't understand how 4 is different from others in this case. Eg: 3 looks very close to 4. Please explain. Thanks.
Updated: 14 Jun 2021 7:38 EDT
Pegasystems Inc.
IN
The answer would be 3 for this as to set the goal for a case, we need to use SLA rule. SLA rule can be circumstanced and in the base rule goal will be 1 day and in the circumstanced rule with the condition, if a customer is platinum, the goal will be set to 6 hrs.
The other 3 scenarios cannot be handled by circumstancing.