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Question

 Sai Bavirisetty (SaiB3514)
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SaiB3514 Member since 2021 4 posts
Conduent
Posted: Jan 31, 2022
Last activity: Jan 31, 2022
Posted: 31 Jan 2022 9:40 EST
Last activity: 31 Jan 2022 10:07 EST
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Chatbot reply in a different language

We are using Pega Customer Service v8.2 

When a message is sent by the user, we have configured few responses and the response is sent to the user as expected. Now, we want the system to understand the customer language and respond in the respective language. 

How to satisfy the requirement ?

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Pega Customer Service 8.2
Chat and Messaging
Cross-Industry
Team Lead

  • Cloe Walker

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