Question

Areteans
IN
Last activity: 17 Dec 2019 1:34 EST
Case Match Rule for Embedded Properties
Hello everyone,
Request if anyone can help me on below requirement:
Created a case A, which has multiple request type - 1,2,3
These are 1,2,3 are page list properties which contains a,b,c as their key properties as 1.pxResults(1).a; 2.pxResults(1).b; 3.pxResults(1).c
I need to check for these properties if a case is already created with same values - if yes i need to display a warning message as duplicate and allow the user to continue with the case.
Basically, I want to use case match rule for page list properties which I am unable to do.
Early response is much appreciated.
Thanks in advance,
Saikumar