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Question

 Nirupama Thakur (NirupamaT9536)
Instellars
Lead Consultant
Instellars
SG
NirupamaT9536 Member since 2017 12 posts
Instellars
Posted: Nov 12, 2019
Last activity: Nov 21, 2019
Posted: 12 Nov 2019 2:37 EST
Last activity: 21 Nov 2019 2:17 EST
Closed

Case dependency going to repair flow

We have requirement in a way that the flow parent case cannot move to resolve stage unless the child case is resolved. This seems to be working fine in dev but there are sometimes errors in PROD environement . The parent goes to repair assignment and keeps sitting on wait shape.

Following is the error on parent case : .pxInsName: Keys of Instance Value must be specified

Since this scenario is not frequent and reporducing in DEV, not able to guess the issue. Please suggest solution to fix/debug.

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Posted: 5 years ago
Posted: 12 Nov 2019 5:44 EST
Nirupama Thakur (NirupamaT9536)
Instellars
Lead Consultant
Instellars
SG

We are in 8.1.0 version. I am using the smart shape to created child case. Can you give me reason behind changing the pxAddChildWork which is OOTB to above activity. Since this issue is not reporducible in DEV.

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Posted: 5 years ago
Posted: 12 Nov 2019 6:05 EST
Marc Lasserre (MarcLasserre_GCS)
PEGA
Technical Account Manager
Pegasystems Inc.
FR

Well, 

Of course I'm not recommending to apply that change directly in Production. It is always difficult to work on a configuration when you have nothing to replicate and test against. 

I've seen such issue generated in the past due to those activities. Could you trace in Production? Have you seen any patterns like mainly the same user having this issue or maybe passivation occuring?

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