Question
IBM
CN
Last activity: 21 Jan 2024 7:28 EST
case data synchronization btw diff user sessions
what's Pega mechanism about case data synchronization btw diff user sessions?
E.g. one case (Case1) is opened by two users A & B simultaneously.
When B update one case property ( in clipboard and save in database), can A get a notification about the update?
Currently, in A side, we can only proactively call Obj-refresh to get latest value of the property.
***Edited by Moderator Rupashree to add Capability tags***
Accepted Solution
Updated: 21 Jan 2024 7:28 EST
Tata Consultancy Services
IN
Could you please go through the below articles?
These are very nice articles, and these articles will definitely clear up your doubts.
Lock mechanism with case hierarchy
I hope this will help you.
Thnaks,
Ashok
Maantic Inc
IN
Please use optimistic locking in case type. This is the default behavior of optimistic locking.
When user B will try to submit, will automatically get refreshed with updated data from user A.
Thanks,
Kuntal
IBM
CN
@KUNTALPAN would you share related document / guidance about optimistic locking?
Thanks.
Updated: 18 Jan 2024 4:33 EST
Maantic Inc
IN
This is a configuration Case Type. In Settings Tab select Locking and select Allow Multiple Users. Check attached screenshot.
Please check below for Locking concepts.
https://academy.pega.com/topic/case-locking/v1?
Thanks,
Kuntal
Accepted Solution
Updated: 21 Jan 2024 7:28 EST
Tata Consultancy Services
IN
Could you please go through the below articles?
These are very nice articles, and these articles will definitely clear up your doubts.
Lock mechanism with case hierarchy
I hope this will help you.
Thnaks,
Ashok