Cant display the spent efforts / sprint burndown chart / storypoints or hours burndown in Agile Studio
I also cant display the spent efforts / sprint burndown chart / storypoints or hours burndown and have the same problem on Agile Studio 7.3.1.
Tried following the guide https://community.pega.com/system/files/pdfs/agile-studio-73-tech-note-manage-burn-down-agents.pdf (PRPC System Management - Restarting the agent on the node whereby i have only one node, did not help).
ID: PegaProjectMgmt (Agents:PegaProjectMgmt) rule -> Nodes tab -> selected my only node -> checked the "Enabled?" setting for the TrackRemainingEfforts.
Tried running the PMTrackingEfforts activity with or without giving an override date, did not help.
The PRPC System Management for the agent shows the columns
| Last run start | Last run finish |
empty for the agent.
I attached the screens, including my current ppm_remainingefforttrack database, where history values should be written.
Suggestions or support is needed please.
***Updated by moderator: Lochan to branch replies to create new post***
Accepted Solution
Consultant Software
CH
The issue was kinda fixed, by readding (deleting) the agents -> PegaProjectMgmt node (agent schedule), and the Security tab should contain AgileStudio:SysAdmin access group.
Second thing is to check your system servers time (ex. CET / CEST) and time zone and it should correspond to the timezone settings in your node (Ex. Europe/Berlin).
Third thing is, you can add a calendar called Burndown (with timezone Ex. Europe/Berlin), if there is no such calendar already.. maybe this step is optional.
Pegasystems Inc.
IN
Hello, thank you for providing the details. Can you please click the Red legend on the bottom of the Burndown and confirm what is shown? We believe that the blue line is behind the red line.
Consultant Software
CH
Pegasystems Inc.
IN
Hello, we want to have a WebEx call with you to understand the issue by looking at your Screen. So can you please share your email id so that I can send an invite? Also please let me know which timezone you are in.
Consultant Software
CH
Consultant Software
CH
In the meantime the Trackingagent gives me an error (similar to the Email Agent error, which existed before..).
Just wanted to give you heads up.
Accepted Solution
Consultant Software
CH
The issue was kinda fixed, by readding (deleting) the agents -> PegaProjectMgmt node (agent schedule), and the Security tab should contain AgileStudio:SysAdmin access group.
Second thing is to check your system servers time (ex. CET / CEST) and time zone and it should correspond to the timezone settings in your node (Ex. Europe/Berlin).
Third thing is, you can add a calendar called Burndown (with timezone Ex. Europe/Berlin), if there is no such calendar already.. maybe this step is optional.
Updated: 10 Jul 2018 6:05 EDT
Pegasystems Inc.
IN
Thanks for the update! We will mark this post as Answered.