Cannot tag a user in Pulse if it has a dash(-) in its id
Hello,
We are using Pulse where users can tag users/operators.
We successfully tag users however when the user has a dash (-) in its id then we cannot tag her/him, example: id: "jean-paul".
To reproduce:
- Create an operator that has a dash in its id, like "test-test"
- Tag that user in the pulse
You will see that the user is not marked as a tagged user nor recognized as a user, but as text. So, the user will not receive any notification that he/she was mentioned in a comment
Hello,
We are using Pulse where users can tag users/operators.
We successfully tag users however when the user has a dash (-) in its id then we cannot tag her/him, example: id: "jean-paul".
To reproduce:
- Create an operator that has a dash in its id, like "test-test"
- Tag that user in the pulse
You will see that the user is not marked as a tagged user nor recognized as a user, but as text. So, the user will not receive any notification that he/she was mentioned in a comment
We tried to look into the control rule 'pzDisplayPostText', RS: Pega-Social:07-10-33 but no luck into forcing the disregard of the dash
We created an SR for it SR-D6740 but still no answer.
Any help in what we can customize to enable tagging users with (-) in their user id ?
Thank you,
Mariane
***Edited by Moderator Marissa to update platform capability tags; update SR details****
***Edited by Moderator: Pallavi to update platform capability tags***
Accepted Solution
Pegasystems Inc.
US
Hi Ammar,
In the above shared hotfix the email notification issue has been fixed for the operators who has dash(-) in their operator id. If you are talking about the display of the hyperlink for tagged operator in the pulse post like displayed below, then you can request the GCS engineer to fix the display of operator in the current SR.
Hope that answers your query.
Regards,
Mahesh M
Pegasystems Inc.
US
Hi Mariane,
Please request HFix-51834 for this issue which is already provided to another customer in Pega 7.3.1.
Regards,
Mahesh M
Murex
LB
Murex
LB
HI @Mahesh Midthuru,
We applied the hotfix on our environment but unfortunately it did not fix our issue.
The Hotfix is titled "Pega Pulse chats not showing notifications"
which doesn't describe our problem accurately because our root cause is not having the user as tagged user and as a consequence the user (who was not tagged properly) doesn't receive notifications.
Is there another hot fix that enables tagging users that has a dash (-) in their operator id (example: operator id: jean-paul) ?
Many Thanks,
Mariane
Accepted Solution
Pegasystems Inc.
US
Hi Ammar,
In the above shared hotfix the email notification issue has been fixed for the operators who has dash(-) in their operator id. If you are talking about the display of the hyperlink for tagged operator in the pulse post like displayed below, then you can request the GCS engineer to fix the display of operator in the current SR.
Hope that answers your query.
Regards,
Mahesh M