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Question

 Victor Talukdar (VTALUKDAR)
ING Bank N.V.
PEGA Solution Architect and IT Chapter Lead
ING Bank N.V.
NL
VTALUKDAR Member since 2010 41 posts
ING Bank N.V.
Posted: Nov 21, 2022
Last activity: Nov 21, 2022
Posted: 21 Nov 2022 6:53 EST
Last activity: 21 Nov 2022 9:39 EST
Solved

Cannot download software from PDN

Hi Team,

   I am getting the following message while downloading software from PDN :

"You are not currently affiliated to the correct account for your organization to view the full My Software experience. Please contact your Account Administrator who can affiliate you to the correct account."

Is it possible for you to let me know who I should reach out, to make this work correctly ? I am a new joiner in my current organization.

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Pega Platform 8.8
Financial Services
Lead System Architect

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Accepted Solution

Posted: 2 years ago
Updated: 2 years ago
Posted: 21 Nov 2022 7:19 EST
Updated: 21 Nov 2022 9:39 EST
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@VTALUKDAR  you should be able to find out within your organization who is the assigned Pega Account Administrator, as per our How to get Support documentation 

See the section Account Administration  and the roles that will need to be assigned to your by your allocated Pega Account Administrator.

Due to confidentiality issues I cannot provide any personal details of your colleagues on an open forum.

I have sent you a Private Message via My Pega 'Collaboration'. 

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