Question
Bulger Partners
US
Last activity: 26 Aug 2020 13:16 EDT
Cannot create a new case in Pega Express
I just started a trial of Pega Express and I am unable to create a new Case.
I get the following error. Since I am the system administrator, who can help me diagnose and fix this problem?
Thank you.
***Edited by moderator, Lochan: to add SR details***
Accepted Solution
Pegasystems Inc.
IN
Hello,
HFix-39875 was provided for Pega 7.3.1. If you have the same version, go ahead and request for the hotfix by creating an Existing Hotfix Request on the My Support Portal
Do let us know the SR# back here.
Pegasystems Inc.
IN
Hi David,
This is the very generic error screen that you would get for errors.
Please check PegaRules logs for precise error. It must help you to triage further.
Thanks,
Ujjwal
Pegasystems Inc.
IN
Hi David,
Please provide some more info on how you got this exception. And also it would be good if you can provide the exception details which is there in the error window you have shared (but in collapsed form).
Thanks,
Suman
Updated: 22 Nov 2017 15:20 EST
Bulger Partners
US
First, I click on Case Types, and then New
Then I enter a name for the case type and click Next
Then I get this error message
Anthem Inc
AF
Hello,
I also received the same error while trying to create a new case from trial version of Pega Express. I am running trial version from the cloud and so there is no installation of the software on my system to check the logs.
There are no details of the error in the exception area as well. Attached are the screenshots.
Thanks,
Nanda
Pegasystems Inc.
IN
Hi Nanda,
I see that an SR (SR-B95347) was created for the above stated issue. I took a quick look and that SR is still under investigation. At this point, you could create another SR and mention the URL to this discussion so that both the SRs could be investigated in parallel. Do let us know the SR# back here after you create it. We will tag the 2 items for effective troubleshooting.
Regards,
Wellcare Inc
US
Hi,
I have also received the same exact error message when attempting to create a new case type in Pega Express. I am trying to take the certification course and tried to open the exercise system. I have other co-workers who were successful doing the same.
Thanks,
Nick
Hi,
I have also received the same exact error message when attempting to create a new case type in Pega Express. I am trying to take the certification course and tried to open the exercise system. I have other co-workers who were successful doing the same.
Thanks,
Nick
| Status | fail |
| Message | There has been an issue; please consult your system administrator |
| Operator ID | |
| Requestor ID |
H4CB8A72F674687D8B364B42444414D86 |
Pegasystems Inc.
IN
Hi,
I suppose there are authorization issues for creation of the case from your operator. Could you please check if there are any errors in the logs something like this? "You are not authorized to create, modify, or lock instance RULE-OBJ-CASETYPE"
If yes, please check the access roles in the access group of which you are facing the issue.
Pegasystems Inc.
IN
Hello,
As a result of investigation of the above SR (SR-B95347), it was found that an expected value for a tenant could cause an issue when clearing the conclusion cache since the value is not always present. HFix-39875 was provided as a resolution.
Regards,
Accepted Solution
Pegasystems Inc.
IN
Hello,
HFix-39875 was provided for Pega 7.3.1. If you have the same version, go ahead and request for the hotfix by creating an Existing Hotfix Request on the My Support Portal
Do let us know the SR# back here.
Pegasystems Inc.
IN
Hi Pinaki,
We'd suggest that you contact your Pega Account Executive in the case of not being able to access the My Support portal to log in a Support Request.
Regards,