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Question

 Srinidhi Mrithyunjayan (mrits1) PEGA Lead System Architect
Pegasystems Inc.
IN
mrits1 Member since 2023 5 posts
PEGA
Posted: Mar 27, 2023
Last activity: Mar 27, 2023
Posted: 27 Mar 2023 7:42 EDT
Last activity: 27 Mar 2023 8:23 EDT

Call Transfer not working with Genesys pureconnect in CS 8.8.2

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The call transfer functionality is not working in PEGA CS 8.8. The call interface is with Genesys PureConnect

***Edited by Moderator Marije to add Capability tags***
Pega Customer Service 8.8 Installation and Deployment Telephony Conversational Channels Chat and Messaging Lead System Architect
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We'd prefer it if you saw us at our best.

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