Question
Tata Consultancy Services
Tata Consultancy Services
IN
Tata Consultancy Services
Posted: Jul 8, 2024
Last activity: Nov 25, 2024
Last activity: 25 Nov 2024 4:01 EST
Solved
Calendar Selection During SLA
Hello,
How does Pega select the calendar instance for SLA processing in the pyCaseTypeDefault SLA rule?
Regards,
Upender
Accepted Solution
Posted: 8 months ago
Updated: 3 months ago
Updated: 25 Nov 2024 4:01 EST
Eclatprime Digital Private Limited
Eclatprime Digital Private Limited
IN
It follows the following order 1. First it looks if any calendar is associated with the work item.pyCalendar work property. 2. Calendar specified in the operator instance or the organization instance. 3. If all are empty, then it uses the calendar instance named Default. You can check DefineSLATimes activity for more info