Last activity: 1 Dec 2021 12:36 EST
Assignments and work groups
When transferring a case to an operator the assignment that gets created seems to set its pxWorkGroup as the primary work group of the operator it is being assigned to. If an operator is a member of more than one work group how can this assignment be created under one of the other work groups that the operator is a member of? It would seem to me that the only way would be to modify the operator to switch the primary work group before transferring the assignment. The operator transferring the case wouldn't know to inform the other operator to switch his or her work group. This would not be a good solution.