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 Kanchana Gayani (KANCHANG)
Virtusa Corp.
Kanchana Gayani
Virtusa Corp.
LK
KANCHANG Member since 2008 8 posts
Virtusa Corp.
Posted: 11 hours 52 minutes ago
Last activity: 11 hours 52 minutes ago
Posted: 7 Jul 2025 13:28 EDT
Last activity: 7 Jul 2025 13:28 EDT

Amazon Connect CTI panel Issue in Pega Interaction Portal

Hi All,

 

I am using Amazon connect with Pega constellation Customer Service Framework. Amazon Connect CTI popup panel is used to receive inbound calls. when call is coming its showing in amazon connect CTI panel in interaction portal. When click Accept (green icon) it is not accepting the call. End in showing Missed call in the screen. 

it is required to use Amazon connect CTI panel in Pega instead of pega Screen  pop up. 

What am I missing here in Pega side.?

Please help

 

Thanks In Advance

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