Allowing Submitter to Remove or Cancel their Work Request
Hi,
I am using pega 7.2.0. I would like to allow a user the ability to remove/cancel a work request they have submitted (it may no longer be valid), and I was wondering what the easiest approach may be?
thanks
Doug
Accepted Solution
Pegasystems Inc.
US
Pegasystems Inc.
IN
Hi Doug,
I just wanted a clarification from you, please correct me if I am wrong.
1) Your requirement is to remove a work request from the user's worklist once the request has been resolved?
or
2) You want to give the user the ability to remove a work request from their worklist at any time.
Regards,
Evita.
US Treasury
US
Hi Evita,
thanks for replying.....it is to allow the user the ability to remove a work request anytime.
Doug
Pegasystems Inc.
AU
Would the Flow Action "pyResolveAndCloseCase" suit the purpose?
Accepted Solution
Pegasystems Inc.
US
HI Doug,
Actually you can try to achieve this using the ForceClose API which can be used to close the cases and its sub-cases forcibly.
Kindly look into pxForceCaseClose activity which is used to forcibly closes the case and its sub-cases and it can be called as standalone as per its usage description, by the way i had not used it.
Hope this might be helpful in achieving your requirement.
Regards
Mahesh
US Treasury
US
Hi,
Thanks for everyone's replies. I tried pxForceCaseClose which seemed to meet my requirements.
Doug
HI Doug,
Actually you can try to achieve this using the ForceClose API which can be used to close the cases and its sub-cases forcibly.
Kindly look into pxForceCaseClose activity which is used to forcibly closes the case and its sub-cases and it can be called as standalone as per its usage description, by the way i had not used it.
Hope this might be helpful in achieving your requirement.
Regards
Mahesh