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Question

 Lakshmi Cherukuri (LakshmiC4468) WTW
WTW
US
LakshmiC4468 Member since 2019 2 posts
WTW
Posted: Aug 25, 2020
Last activity: Aug 25, 2020
Posted: 25 Aug 2020 18:55 EDT
Last activity: 25 Aug 2020 20:37 EDT
Closed

Add Refresh section on context switch

Current Pega version: 8.2.5

Business Ask: Add notification counter of suggested articles on Pega KM icon on Interaction/service cases.

Hello, above business requirement is already provided in 8.3, in order to mimic the functionality in 8.2.5, we want to add refresh section during context switch in pega_cpm_IP_EventManager.js text file. Can you please provide any suggestions to add refresh section in context switch function? 

Thanks

 

***Edited by Moderator Marissa to update Content Type from Discussion to Question; update platform capability tags***  

Pega Customer Service 8.2 User Experience

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