Issue
When a user opens a case from the Pega Process Fabric Hub™ (PPF) portal, and switches between tabs in the Case footer section, an additional blank space appears and takes up the lower portion of the screen.
This layout issue persists after tab switching and requires a browser refresh to temporarily resolve the issue.
This issue is occurring in the Pega Process Fabric Hub feature on Pega Platform '25.1.2.
Symptoms and Impact
-
Blank space displays in the bottom half of the case screen when navigating between footer tabs.
-
Improper grid alignment causes scroll bars and layout rendering problems.
-
Issue occurs immediately on the first tab switch.
Steps to Reproduce
1. Open case from Pega Process Fabric portal.
2. Switch between tabs in the Case footer. Result: excessive blank space is displayed at the bottom of the screen.
Root Cause
The problem originats from a grid alignment defect in the WebEmbedSnippet section (specifically within the embedded gadget component used in review mode). The container attribute is not properly configured, leading to improper layout containment and height recalculation failures when switching between tabs. Additionally, the static server URL configuration interfers with proper resource loading from the CDN.
Solution
This issue requires a local change in the WebEmbedSnippet Section:
Step 1: Container Attribute Configuration
Update the embed snippet to include container="true", ensuring proper layout containment and grid alignment.
Step 2: Script Source Update
Modify the script source to reference the Pega Server URL directly :
<%=StringUtils.crossScriptingFilter(tools.getParamValue("ConnectorURL"))%>/PRRestService/c11nsvc/v1/pega-embed.js
This ensures consistent resource loading.
Step 3: Static Server URL Removal
Remove the staticServerURL parameter from the snippet configuration, allowing the system to automatically utilize the CDN URL configured in the producer application, which improves performance and reliability.
These changes correct the grid alignment issue and ensure proper height recalculation during tab transitions, eliminating the blank space problem.
This issue is planned to be addressed in a future Pega Process Hub release. Issues are prioritized based on impact, severity, and capacity. The specific release for the fix has not yet been determined. This section will be updated with release details when the fix for this issue is available.
References
Searching specific Cases and Assignments in Pega Process Fabric