Periodically, we provide clients with a reminder of our Keeping Current policy. As such, this advisory provides information on the following: 

• Extended Support Reminder 

• Recommended Next Steps 

• Communication Reminder 

Extended Support Reminder 

Clients are reminded to review the critical requirements for Infinity ’25 release, which we advised in our Keeping Current with Pega - Q3 2025 advisory. 

If you’re already on Pega Infinity ‘25 or will be shortly, then you need not take any action.  Otherwise please be aware of a few critical dates related to our Extended Support program: 

• April 30, 2026, Standard Support ends for Infinity ’24.2, at which point it will enter Extended Support 

• September 30, 2025, Standard Support ended for Infinity ‘24.1. It is now in Extended Support 

• On February 28, 2025, Infinity ’23 entered Extended Support. It will remain in Extended support until September 30, 2026 

After the Extended Support period expires, Pega no longer releases patches or hotfixes to address bugs or security issues.  

If your version of Pega software passes the end of Extended Support, you are out of compliance, and you must update your application to the latest version and patch to ensure you are on the most secure, reliable, and feature-rich version of Pega Infinity.  

Keep current with Pega and review our Pega Extended Support Policy for detailed information about the Extended Support Policy and the full Extended Support schedule for previous and upcoming versions of Pega Platform. 

Pega Cloud for Government 

Please note that if you are a Pega Cloud for Government client, your extended Support timetable may differ. Please review the Pega Cloud for Government Extended Support schedule. 

Recommended Next Steps 

• For clients on Pega Cloud v2, we encourage you to contact our Cloud 3 update team.  

• For clients on Pega Cloud v3, who have not yet updated to Pega Infinity ’25, you can go to My Pega Cloud  to  request the start of your Infinity ‘25 update process with Pega’s update tools and offerings.  

• On-Premises clients can visit  My Pega to obtain the latest downloads. 

Communication Reminder 

Going forward Extended Support Reminders will be communicated through our new Support Technical Communications page on the Support Center.    

• To subscribe to messages relating to Extended Support, click the Extended Support Reminders link. 

• To subscribe to all support messages, click the GCS Technical Communications link. 

If you have questions, submit a Support ticket via My Support Portal.