Pega agentic AI is not recognizing attached document for extraction
Hi Team,
As per this Pega docs link: https://docs.pega.com/bundle/platform/page/platform/gen-ai/automating-w…, I see a statement "Agents can process documents by default and no additional configuration is required". So, to try that out, I created a simple agent in the exercise system in 'https://academy.pega.com/challenge/pw25-configuring-pega-genai-coach/v1' which has instruction to extract some payslip related info from user attached document. Now when I am trying to attach the document in the agent chat window, it is not recognizing the attachment at all. It says "It seems that there is no attachment provided for me ". But there is indeed an attachment provided. Why is it happening? The agent window response for the agent looks like below:
Please advise on what steps to perform for my agentic ai to recognise this pdf and provide extraction details in the response itself. I have already updated the system instructions for the agent rule to extract the necessary data from the document.