Question
Enigma Metaverse
IN
Last activity: 16 Jun 2025 10:01 EDT
Authentication Failed error - User is Kicked out in mobile App
Hi Everyone,
When I tried to log in to the Pega mobile application, I encountered an "authentication failed" message on the login screen. Could someone please help resolve this issue? FYI: The development works fine in the development environment, but when the same code is deployed to the pre-production environment, it causes an issue
Thank you in advance!
EvonSys
IN
Can you check for Hosting In mobile app under configuration whether it is set to pre-prod env URL, as you have deployed it directly, it would still be pointing to dev env.
Enigma Metaverse
IN
@Kishore Kumar Madduri Hi Kishore
Thank you for the suggestion. I checked the hosting configuration in the mobile app, and it is set to the pre-prod environment URL. However, the URL changes to the staging environment when providing credentials (dt1 to stg)