Skip to main content

Question

 Rama Chanda (RamSChanda)
TTEC Digital
Senior Consultant
TTEC Digital
US
RamSChanda Member since 2012 3 posts
TTEC Digital
Posted: May 1, 2025
Last activity: May 1, 2025
Posted: 1 May 2025 13:20 EDT
Last activity: 1 May 2025 13:20 EDT

Flag to identify active chat session

We are trying to connect AWS Connect CCP in Pega customer service application for chat channel. Is there a flag on the clipboard which mentions if the chat session is active or if it is ended?

***Edited by Moderator Marissa to add Capability tags***
To see attachments, please log in.
Pega Customer Service 8.7
Pega Customer Service
Chat and Messaging
Senior System Architect

  • Reply

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice