Circumstancing issue in multivariate templates when new Circumstance definition is created
Hi,
Currently, we are encountering issue with circumstance definitions not loading correctly after adding a new circumstance definition.
Circumstance definition | CreateDateTime | Flag |
---|---|---|
(New) CircumstanceB | >= 20250101T.... | Yes |
CircumstanceA | >= 20210101T.... | Yes |
ISSUE
For example, a rule in Prod currently only 1 circumstance rule, CircumstanceA.
Ruleset versions | Circumstance definition |
---|---|
01-01-03 | Circumstance A |
01-01-02 | Base version |
Since we have added CircumstanceB, this rule is instead loading the base version instead of Circumstance A.
For example, a case created in 2025 is being processed by this rule. Previously CircumstanceA is being called in this rule, but now after deployment, the base version is being called.
Additional Clarification
Hi,
Currently, we are encountering issue with circumstance definitions not loading correctly after adding a new circumstance definition.
Circumstance definition | CreateDateTime | Flag |
---|---|---|
(New) CircumstanceB | >= 20250101T.... | Yes |
CircumstanceA | >= 20210101T.... | Yes |
ISSUE
For example, a rule in Prod currently only 1 circumstance rule, CircumstanceA.
Ruleset versions | Circumstance definition |
---|---|
01-01-03 | Circumstance A |
01-01-02 | Base version |
Since we have added CircumstanceB, this rule is instead loading the base version instead of Circumstance A.
For example, a case created in 2025 is being processed by this rule. Previously CircumstanceA is being called in this rule, but now after deployment, the base version is being called.
Additional Clarification
For rules which have added CircumstanceB, along with CircumstanceA, the rule is loading correctly. Additionally, the rules w/o circumstances are also loading correctly.
Ruleset versions | Circumstance definition |
---|---|
01-01-03 | Circumstance A |
01-01-02 | Base version |
(NEW) 01-01-04 | Circumstance B |
Question
What is the rule resolution if there is no circumstance B rule version added into the rule after a new definition Circumstance B is added? Is this a bug?