Related Account List is Not Populating When Initiating an Interaction - Pega CS for Financial Services (Constellation) '24.1
We have a fresh installation and the application is running on below environment.
Pega Infinity '24.2 Pega Common '24.2 Pega Customer Service (Constellation) '24.2 Pega Customer Service for Financial Services (Constellation) '24.1
When we are initiating an interaction, we cannot see the account list related to the selected customer under the Select account dropdown as below.
When run the related Data page D_ServiceAccount_List, we are getting below error.
Parameters:-
- Profile: SERVICEACCOUNT_SUMMARY_LIST
- searchCriteria : {"Contact":{"ContactID":"CONFS-007"},"Account":{"AccountID":"ACCFS-007"},"Account":{"Type":"Consumer"}}
- RelationType: SERVICEACCOUNTSTOCONTACT
Could anyone please guide us to resolve this issue ?