Case archival and deletion
We have a requirement to delete cases which are 5 years old from the case creation date, due to GDPR. When checking the PDN articles for Pega versions after 8.6 its the case type archival that could be seen as the solution. Checking on this, looks like the main eligibility for the archive/delete is depended on the number of days that the case was in resolved status, can this criteria be changed ? or going on a custom solution should be the way ? ( job scheduler)
Accepted Solution
Updated: 9 Jan 2025 12:24 EST
Pegasystems Inc.
CA
Incessant Technologies
IN
@ShaveenIf you want to go with out of the box then use default given by Pega based on resolved status and days. Any further customization required, its good to build your own jobs.
Accepted Solution
Updated: 9 Jan 2025 12:24 EST
Pegasystems Inc.
CA
Expunging case data from secondary storage on a regular schedule ensures compliance with your company's data retention policy and government policies, such as the General Data Protection Regulation (GDPR), and the Health Insurance Portability and Accountability Act (HIPAA).
For more information on Case Archival -https://docs.pega.com/bundle/platform-88/page/platform/system-administration/case-archival-process-planning.html#planning-for-your-case-archival-process
I hope this helps!
@Shaveen
Expunging case data from secondary storage on a regular schedule ensures compliance with your company's data retention policy and government policies, such as the General Data Protection Regulation (GDPR), and the Health Insurance Portability and Accountability Act (HIPAA).
https://docs.pega.com/bundle/platform-88/page/platform/system-administration/case-archival-expunging.html
For more information on Case Archival -https://docs.pega.com/bundle/platform-88/page/platform/system-administration/case-archival-process-planning.html#planning-for-your-case-archival-process
I hope this helps!