@Steve Youles 

Please can you look at the suggestion given in the 'Existing Partners Login' page of the Pega Partners page?   

Partner Support page has the Partner FAQs page .

Program Resources

Where can partners ask questions regarding the program?

A partner can submit a question via a service management request at https://partners.pega.com/portal/contact.

What tools are available to help me navigate and manage our Pega relationship?

Pega’s Partner Portal is a single point of entry for prospective partners and existing Partners to learn about Pega and the Pega Partners program. The portal aggregates all informational content to support partner membership in a single hub. All partner content previously on Community and Sales Hub now lives on the Partner Portal.  

Additionally, Pega built a centralized, partner-centric task management experience in My Pega for partners to self-service administer their relationship. Functionality such as distinction progress tracking and application, deal registration management, delivery project registration, and software are accessible with corresponding key metrics within My Pega.

If someone already has a Pega user account, do they need to do anything else to access the Partner Portal?

As long as the user created their account or has their user profile primary address set with their company’s email address, then the user will automatically have access to the Partner Portal as part of the organization’s partnership with Pega. Partners can add multiple email addresses to their user account and set the company email as the primary address. If they need to merge accounts, please send us a request.

  Partners can learn about new distinctions being launched and respective criteria so they can be ready at the time of go-live. All 2024 distinctions can be found on the Distinctions Requirements page.

If a user already has a Pega account from my organization but still can’t access the Partner Portal, what should they do?

Make sure their login settings use their organization’s email address as their “Primary Email Address” in their user account settings. If they are using a personal email address or an email address from another organization, they will not inherit the correct permissions and will not have their badges or certifications count towards their organization’s program achievements.

Submit a Partner Support ticket. button.

When you are logged into the My Pega portal please can you contact the My Pega team directly by using the 'Get Help' orange button on the right of the screen (as shown in your screenshots)?

You are given the option to 'Contact Us' under the My Organization questions.

  In the dropdown please select 'Report an issue with My Pega' and choose aspect 'My Organization'.  

You may also want to follow an additional step as listed in the FAQ

" Client and Partner members should connect with their Client Success Manager or their Partner Enablement Representative respectively, for approval and access. If you are unsure of who your organization’s contact is, please send email request to [email protected] and we will assist."