Configuring implementation class for bot interactions
Hi,
as part of Digital Messaging implementation it is required to configure the bot interaction class in the D_MCPInteraction data page as suggested in this guide: https://docs.pega.com/bundle/customer-service-88/page/customer-service/uikit-implementation/chat-messaging/configure-imp-class-bot.html
In our scenario we have two different workpools that extend and use the bot interaction class and this led us to save two different MCP data pages, one for each implementation.
There are some out of the box job schedulers that use this data page (such as czIdleTimeoutBehaviour). How can we differentiate where to find the proper MCP Interaction? In this case, the use of access group context is not enough, since the job must be performed on both implementations.