Hi,

We are using OOTB Pulse Notifications and in our development environment everything is working: when we tag a user on a case the red notification counter on the Bell icon is immediately updated in the tagged user session.

In staging and production the red notification counter is not updated, even if notifications are present (if the user clicks on the bell the list is correctly displayed).

By using browser developer’s tools (F12), we have seen (in dev environment) that section reload is triggered by an ajax call, directly sent to the user browser, which includes the modification channel information: https://pegaserver/prweb/app/.../!OpenPortal_pyCaseManager7?pzTransactionId=&pzFromFrame=&pzPrimaryPageName=pyDisplayHarness&AJAXTrackID=1&eventSrcSection=%40baseclass.pyUnreadNotificationsCount

In production and staging, using browser developer’s tools (F12), no ajax call is received and section reload is not triggered.

We checked with our IT department, the ajax call sent to the user browser is not blocked by security restrictions.

We also checked user Notification Preferences and everything is set to “Instant”.

Is there something else to do to enable pulse real-time notifications ?

Thanks in advance