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Question

 Anirvan Das (Anirvan)
Tata Consultancy Services

Tata Consultancy Services
IN
Anirvan Member since 2016 7 posts
Tata Consultancy Services
Posted: Jun 21, 2023
Last activity: Jul 4, 2023
Posted: 21 Jun 2023 9:31 EDT
Last activity: 4 Jul 2023 6:51 EDT
Closed

Modal window not opening for normal users on submit of flow action

Hi,

The requirement is to show a feedback form on a modal window in the Review harness when user submits the Flow Action.

We have an action set on the submit button, where on Click event we have Finish Assignment, Open Work By Handle and Local Action(Modal) respectively. It is working fine when we are running it with a dev user and the modal window is opening properly in the review screen. However, when a normal user is trying, the modal window is not opening at all in the review screen.

In tracer we found the ProcessAction activity is not getting called for normal user.

Not sure why it is not working for normal user but only for developers.

I am using Pega version 8.8.2

Please suggest.

***Edited by Moderator Marije to add Capability tags***
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Pega Platform 8.8.2
Case Management
User Experience

Posted: 1 year ago
Posted: 4 Jul 2023 6:51 EDT
Prakash Rai (PrakashDeep)
Aaseya IT Services Pvt LTD
Prakash Deep Rai
Aaseya IT Services Pvt LTD
SA

@Anirvan

Did you check if the Pop Up blocker is not enabled for the user in question. it may be the reason why the pop up is not launched

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