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Question

 Lahcen KHINIT (LahcenKHINIT)
Capgemini
Software Engineer
Capgemini
FR
LahcenKHINIT Member since 2021 2 posts
Capgemini
Posted: May 24, 2023
Last activity: May 24, 2023
Posted: 24 May 2023 11:48 EDT
Last activity: 24 May 2023 11:48 EDT
Closed

Migration of cases

Hello,

we migrated a pega application to the cloud and now I am migrating cases but I  found that the SLAs (System-Queue-ServiceLevel) do not migrate and we do not see them in the new platform (Targeted system ) for the cases in progress associtaed with SLA in the Source Sytem.

is there a solution that allows to migrate cases with their SLAs other than migrating the database?

 

***Edited by Moderator Marissa to change type from General to Product, added Product details and Capability tags***
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Pega Cloud
Case Management
Pega Cloud

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