Question
Accenture
AU
Last activity: 21 Nov 2022 2:55 EST
Agents Timeout
We have an agent that processes bulk update some records in Pega. We have an issue when we our agent is processing records > 1000 i.e. some of the records weren't updated. We identified that bulk update processing time for 1000 records is around 6 mins and currently the agent's interval is 300s.
Is it possible that the agent has reached time out before it processed all of the records? Hence the unprocessed records do not get updated.
Would increasing the interval solve this issue? I was under the impression that an interval period begins only after the agent completes the processing for the previous cycle and if there are any unprocessed records will be queued and get processed again when the agent wakes up but please correct me if I'm wrong.
Thanks
NCS Pte. Ltd
SG
Hi @alfin.putra: You are right on the interval. It is the interval between two runs (after completion of first run). If this is a standard agent, it should be processed in the subsequent runs.
Can you check if the agent has stopped because of any exceptions? Also please check the logs for any errors.
Thanks.
Accenture
AU
@ArulDevanSo, if there are 1000 records at one time and when the agent picks it up, it will process all the records right? Even though processing time might be greater than interval time?
NCS Pte. Ltd
SG
HI @alfin.putra: Yes. Standard agent will try to process all records in the queue before it sleeps unless a max record is mentioned in the agent rule.
Interval time and processing time don't have a relation.
Regarding max record, lease refer https://community.pega.com/sites/pdn.pega.com/files/help_v73/rule-/rule-agent-/rule-agent-queue/schedule.htm
Thanks
Accenture
AU
@ArulDevan Hi, if I setup a max record, say for 1000, and if there were 1200 records, what happen to the other 200 records? Would they get processed again as soon as the agent wakes up?
NCS Pte. Ltd
SG
Hi @alfin.putra: In this case of standard agent, the first 1000 will get processed in the first run. Then the agent sleeps for the mentioned time. Post that it awakes to fetch another 1000 records (in your case if only 200 is pending in the queue those 200 will be processed).
Thanks.