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Question

 Lara Saba (LaraS16651803)
Mizuho EMEA

Mizuho EMEA
GB
LaraS16651803 Member since 2022 1 post
Mizuho EMEA
Posted: Oct 7, 2022
Last activity: Oct 14, 2022
Posted: 7 Oct 2022 5:19 EDT
Last activity: 14 Oct 2022 4:37 EDT
Closed

Data Export

Hello,

Please I want to export data for certain workflows but I need to create a Service Request through My Support Portal (https://msp.pega.com) to have a custom export built. Where do I do that? I can only see the open cases or closed cases but it doesn't seem that I have a tab to add a request.

Thanks

Lara

***Edited by Moderator: Pooja Gadige to add capability tags***
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Pega Workforce Intelligence 1
Low-Code App Development
Financial Services

Posted: 2 years ago
Updated: 2 years ago
Posted: 14 Oct 2022 4:35 EDT
Updated: 14 Oct 2022 4:37 EDT
Santhosh Ranga (SanthoshRanga)
JPMC
Pega Developer
JPMC
IN

@LaraS16651803 Could you check if your account is linked to your organization account. You can reach out to account administrators of your organization. 

The Account Administrator (also known as Support Contact Administrator) is responsible for affiliating individuals to your company’s Pega Support account and assigning them with the roles necessary to interact with Pega Support team. 

Pasted above content from https://support.pega.com/content-page/my-support-portal-faq for your understanding.

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