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Question

 Manoj Sarvepalli (MANOJPDN)
Rulesware LLC
Manoj Sarvepalli
Rulesware LLC
US
MANOJPDN Member since 2009 28 posts
Rulesware LLC
Posted: Sep 20, 2022
Last activity: Sep 21, 2022
Posted: 20 Sep 2022 16:59 EDT
Last activity: 21 Sep 2022 4:30 EDT
Closed

Logged in CTI users across all links and nodes

Is there an OOTB report definition or datapage which can provide ( at that instant) list of all  operators(agentID_) and Device ID and switch connected to across all web nodes( Jvms)

 

If we got to Administration & Configuration in a particular JVM we can see some sessionList but we were told that is only on that node/jvm. We want a consolidated summary of Loggedin CTI users and the switch connected to. 

Did not find any database table holding that info so far.

***Edited by Moderator: Pooja Gadige to add capability tags***
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