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Question

 Nityanand Jadhav (NityanandJ9141)
Atos

Atos
IN
NityanandJ9141 Member since 2022 2 posts
Atos
Posted: Sep 5, 2022
Last activity: Sep 5, 2022
Posted: 5 Sep 2022 3:36 EDT
Last activity: 5 Sep 2022 5:19 EDT
Closed

Working on web chat

I m working on web chat. There agent will receive a call from external chat option. As per customer request agent suppose to add some task as per customer requirement. But agent is not able to add some task(all task). Few task he is able to add. Need some solutions in this to fix this bug. Need to add all task in options.

***Edited by Moderator: Pooja Gadige to move from Pega Academy to Product, add capability tag***
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Pega Customer Service 8.6
Agent Desktop
Telephony
Chat and Messaging
Consumer Services
Customer Service Developer

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