Question
Sunlife India service center private limited
Sunlife India service center private limited
IN
Posted: Jul 26, 2022
Last activity: Aug 1, 2022
Last activity: 1 Aug 2022 4:03 EDT
Closed
I'm able to send a mail now but the reply is not sent as a mail chain, it is going as a fresh mail
Hi Team,
I'm able to reply to a mail .it is going as a fresh mail but the reply is not sent as a mail chain.
Till now the answer is not found in any post.
Could you please check and give the resolution with example.
***Edited by Moderator Marije to change type from Pega Academy to Product***
Posted: 2 years ago
PEGA
Pegasystems Inc.
US
@PoojaK95 The problem you are experiencing is simply that when you set the Body you are overwriting the email chain. This can simply be resolved by appending your new body to the beginning of the Body like this:
Posted: 2 years ago
Sunlife India service center private limited
Sunlife India service center private limited
IN
@jeffbadger Thanks for your suggestion!!
It is concatenating the body text only.
I'm able to send a mail now but the reply is not sent as a mail chain, it is going as a fresh mail.
My concerns is How to Reply on top of The mail as a mail chain?