Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 James Goldsmith (JamesG69)
Aflac

Aflac
GB
JamesG69 Member since 2021 1 post
Aflac
Posted: Jun 21, 2022
Last activity: Jun 21, 2022
Posted: 21 Jun 2022 5:27 EDT
Last activity: 21 Jun 2022 6:39 EDT
Closed

Manager Tools

Is there an ability to filter Manager Tools for supervisor/manager roles?

I want to have the ability to view Customer Representatives who are answering chats that belong to my team. It currently on this menu shows every CSR that is involved in active chats/are online. Is this possible? Any rules available in Pega are listed as Final and therefore are unavailable to change.


***Edited by Moderator Marije to add Capability tags***
To see attachments, please log in.
Pega Customer Service for Insurance
Reporting
Data Model
Customer Journeys
Chat and Messaging
Security
Insurance
System Architect

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice