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WinchelleDameA Member since 2021 2 posts
Sun Life Assurance of Canada
Posted: Jan 26, 2022
Last activity: May 18, 2022
Closed

Different color schemes for chat conversation between Agent and Client

Having 2 different colors for different speakers would help in distinction. Agents can easily identify there's a new entry/message if the sound is not present.

Current state:  Chat font color is black - which is the same for both Agent and Client.

 

 

***Edited by Moderator Marissa to add Capability tags***
***Edited by Moderator Marissa to change Content Type from Idea to Discussion due to Idea content type being deprecated; added Idea specialized tag***
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Pega Chat 8.1
User Experience
Idea

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