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Question

 Kumar Abhinav (KUMARABHINAV)
Commonwealth Bank
Senior Software Engineer
Commonwealth Bank
IN
KUMARABHINAV Member since 2011 10 posts
Commonwealth Bank
Posted: Sep 30, 2021
Last activity: Jun 16, 2022
Posted: 30 Sep 2021 4:29 EDT
Last activity: 16 Jun 2022 14:30 EDT
Closed

How to clear active message for operator configured to handle chat

We have an issue where one of the operator is not able to recieve chat message. On analyzing we found that operator has 3 active message and capacity for operator to handle chat is also 3.

Due to which operator is not recieving messages. to check operator availabilty we ran D_AvailableCSRsForAQueue datap  page. Screenshot attached.

Can anyone help us to remove active message.

 

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