When analyzing what we have noticed is; the SERVICE Operator keep on getting updated even the bot is down and causing not to send any notifications.    When MonitorRobotCommandAndHeartbeat agent runs it fire off CL:Data-Robot-Metadata ID:pzMonitorServiceOperatorHeartbeat RS:Pega-Robotic-AutomationPackageManagement:08-05-20 activity. The step#6 always jumps to step#15 by making below pre-condition false.

(@DateTimeDifference(Primary.pxPages(SvcOpDetails).pyLastSignon,@CurrentDateTime(),'s') > (Local.svcOpHeartbeatInterval)*2) && !.pyOpAvailable  

When further debugged, it seems the service operator pyLastSignOn is getting updated every minute even through the bot is down causing not to send any notifications.

Appreciate any inputs to resolve this issue and get the notification up and running. 

Current runtime version is; Proprietary information hidden

PegaRobotManager v852