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Question

 Avisek Dutta (AvisekD5)
TATA Consultancy Services Ltd

TATA Consultancy Services Ltd
IN
AvisekD5 Member since 2021 6 posts
TATA Consultancy Services Ltd
Posted: Apr 12, 2021
Last activity: Apr 12, 2021
Posted: 12 Apr 2021 10:05 EDT
Last activity: 12 Apr 2021 10:16 EDT
Closed

SLA Queues are getting assigned to Web nodes

All the 3 ServiceLevelEvents agents are running on UTIL nodes, but while the SLA queues are getting assigned, few of them are getting assigned to Web nodes and these items will never get processed as there is no ServiceLevelEvents agent running on any Web node. Need some help about any configuration or setting changes to correct this behaviour so that SLA queues are always get assigned to the UTIL nodes only.

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