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Question

 Vadivel Shenniappan (Vadivel Shenniappan)
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Vadivel Shenniappan Member since 2017 3 posts
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Posted: Feb 23, 2021
Last activity: Feb 24, 2021
Posted: 23 Feb 2021 2:35 EST
Last activity: 24 Feb 2021 8:21 EST
Closed

How to calculate Case Average handling time

In Customer service framework, we have requirements to calculate Case Average handling time[AHT]. Is possible to get the AHT to join assignment and interactions table? OR Is any other way to get the AHT?

***Edited by Moderator: Pooja Gadige to add platform capability tag***
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