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Question

 Debanjan Seth (Debanjan Seth)
Accenture Services Pvt Ltd

Accenture Services Pvt Ltd
US
Debanjan Seth Member since 2013 7 posts
Accenture Services Pvt Ltd
Posted: May 21, 2020
Last activity: May 21, 2020
Posted: 21 May 2020 16:49 EDT
Last activity: 21 May 2020 16:53 EDT
Closed

How to convert existing(6.2) Work type to case types (8.4) during upgrade

We have a requirement to convert existing production work types which developed long back in 6.2 in Customer Service to Case types during pega 8.4 upgrade. How to reuse the same class structure and create case type for those intents?

 

Current application version is 7.4.

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Pega Platform 8.4
Case Management
Consumer Services
Lead System Architect

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