Question
Accenture Solutions Private Limited
IN
Last activity: 16 Jun 2020 8:28 EDT
how to restore the deleted operator id - System?
Accidentally I have deleted the operator id - System which is a reserved operator id.
Please help me to get back the operator id.
Thanks in advance.
***Edited by Moderator Marissa to update Platform Capability tags****
Updated: 14 Jun 2021 7:38 EDT
.
IN
Go to Configure->Application->Development->Recent actions.
In Recent actions, you can find the button for Deleted rules and when you click on that recently deleted rules will be opened and you can open the rule and you will find the option to restore.
Accenture Solutions Private Limited
IN
I checked in recent actions it is still not available there.Is there anyother approach?Please let me know.
Updated: 14 Jun 2021 7:38 EDT
.
IN
Yes, seems like the above method won't work for Data-Instances. I don't think there is an option to restore the deleted Data instance.
IN
Hi Harsha,
You can create report to retrieve deleted operator id details. So that you can recreate the operator using the report information.
Create a report in History-Data-Admin-Operator-ID
add all the columns required to retrieve the information of deleted operator
Recreate the operator id again
Hope this helps
Thanks.
Pegasystems Inc.
US
Or if you have a backup of the database, you could restore it in a separate instance (sandbox?) and export the operator and import it back into your current system.
Freelancing
IN
Hello,
Possible solution:
If the Operator exists in other environment, can import using pzInskey
else
You can also try to recreate it with the same ID and the old history might be automatically associated.
Meanwhile pr_history_data table to check if you can still find history records for this OperatorID
Hope should solve the issue.
Thanks
Chandan U