Question
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Capgemini India PVT Ltd
IN
Last activity: 14 Jun 2021 7:38 EDT
How to create assignments for multiple child cases
I' m new to pega. Help me with this question.
After creating multiple child cases with pagelist. how to assign assignments and route to different operators for each of child cases.
***Moderator Edit-Vidyaranjan: Updated Platform Capability***
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Accepted Solution
Updated: 14 Jun 2021 7:38 EDT
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Pegasystems Inc.
IN
On the starting assignment of each child case, you can configure routing. For example, you want to route to a particular operator ID, which is stored in a property. You can use Route to as "Custom" and Assign type as "Worklist" and mention the property there.
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Pegasystems Inc.
FR
Hello,
Well you child cases will all be having a dedicated process, probably with assignment shapes as well. So it is just a matter of defining on those assignment shapes the correct router activity.
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Gugulothu Surya
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Capgemini India PVT Ltd
IN
Can you help with me with simple example and share your screenshots here.
Accepted Solution
Updated: 14 Jun 2021 7:38 EDT
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Pegasystems Inc.
IN
On the starting assignment of each child case, you can configure routing. For example, you want to route to a particular operator ID, which is stored in a property. You can use Route to as "Custom" and Assign type as "Worklist" and mention the property there.
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Gugulothu Surya
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Capgemini India PVT Ltd
IN
I not able see assignment of each child case
Updated: 14 Jun 2021 7:38 EDT
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Pegasystems Inc.
IN
Did you configure child cases, like adding stages, processes, and steps?
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Gugulothu Surya Gergő Gáspár
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Pegasystems Inc.
CA
Please provide a screenshot of your subcase lifecycle from the case designer.