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Question

 Kollipara Jaya Harika (KolliparaJ)
Sri Vishnu Educational Society

Sri Vishnu Educational Society
IN
KolliparaJ Member since 2019 11 posts
Sri Vishnu Educational Society
Posted: Dec 1, 2019
Last activity: Dec 26, 2019
Posted: 1 Dec 2019 1:39 EST
Last activity: 26 Dec 2019 5:56 EST
Closed

How can a customer track his service request?

A customer makes a service request.After it is submitted the customer must be able to track the status of his order. I want to create a report definition for this.

Here, should i add a trackrequest Stage in my casetype or can track request be a seperate casetype?

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Pega Customer Service
Case Management

Posted: 6 years ago
Posted: 2 Dec 2019 3:02 EST
Marc Lasserre (MarcLasserre_GCS)
PEGA
Technical Account Manager
Pegasystems Inc.
FR

Hello, 

If you want to report on those requests I would recommend another case type it will be more flexible. Maybe just a child case of the original one.

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Posted: 6 years ago
Posted: 3 Dec 2019 3:04 EST
Mahendra Kumar Mahaveer Chand (Mahendra_Kumar)
Verizon

Verizon
IN

Hi,

If you just want to display a screen where the Customer can track his service request post raising it, then a simple RD to pull the status should be enough.

 

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